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The IT Service Desk Administrator at the Allegheny County Airport Authority (ACAA) plays a crucial role in providing technical support and maintaining IT infrastructure. This position is responsible for tracking, troubleshooting, and resolving IT service requests, ensuring smooth operations of computer systems and software applications. The role emphasizes customer service and requires the ability to work on-call to support various IT needs, contributing to the overall mission of enhancing travel experiences in the aviation industry.