IT Service Delivery Support Engineer II

State Department Federal Credit Union • Alexandria, VA

205d • Remote

About The Position

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members. At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Requirements

• Two (2) year to four (4) years of experience.
• Four-year college degree in the field of Information Technology or equivalent combination of education and experience.
• CompTIA - A+ Certification.
• CompTIA - Network+ Certification.
• ITIL Foundation - completed or must complete within first year.
• Demonstrated technical aptitude in relevant areas such as PC hardware and software components, system applications, and general computer operations.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization's goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong end user service orientation.

Responsibilities

• Ensure the seamless operation of computer systems, enabling end users to accomplish business tasks efficiently.
• Receive, prioritize, document, and actively resolve end-user help requests.
• Escalate incidents as needed to maintain SLA expectations.
• Utilize diagnostic tools and help request tracking systems.
• Provide in-person, hands-on assistance at the desktop level when required.

Benefits

• Diversity and Inclusion: Work in an environment that values and respects all team members.
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
• Flexible Work Options: Potential work-from-home options after the introductory period.
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
• Tuition Reimbursement: Support for your ongoing education and career development.
• Commute/Parking Incentives: Financial incentives for your daily commute.
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree