IT Service Delivery Specialist

Infosys LTD•Charlottesville, VA

37d•Onsite

About The Position

Infosys is seeking an IT Service Delivery Specialist who has experience in troubleshooting desktop/ laptop issues. Provide advanced onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams.

Requirements

Candidate must be located within commuting distance of Charlottesville Virginia or be willing to relocate to the area. This position may require travel in the US.
Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
At least 6 months of Information Technology experience.
At least 6 months of experience supporting EUC devices in IT Infrastructure function.
Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc."
Good communication skill
Good Knowledge of DHCP, DNS.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

Planning and Co-ordination skills.
Good Communication and Analytical skills.
Ability to work in team in diverse/ multiple stakeholder environment.
Experience and desire to work in a Global delivery environment.

Responsibilities

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Maintain IT inventory, coordinate vendor support, and assist with procurement