IT Service Delivery Manager
About The Position
Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA’s Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation’s skies safe and connected. We’re looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world’s most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won’t just support the mission — you’ll define it. Peraton is seeking an IT Service Delivery Manager to support service delivery, coordination, and operational performance across Alaska-based efforts. This role will help ensure IT-related services are delivered consistently, effectively, and in alignment with mission, customer, and program requirements.
Requirements
- U.S. Citizenship required.
- Ability to obtain and maintain a Public Trust clearance.
- Bachelor’s degree and 12 years of relevant experience; or 10 years of experience with applicable Masters, or 7 years applicaple experience with PHD
- Experience managing or coordinating IT service delivery in a complex operational environment.
- Experience working across technical teams, customers, and support organizations.
- Strong communication, organizational, and problem-solving skills.
- Ability to support occasional travel to field sites and remote locations, as required.
- Ability to work in austere environments and Arctic conditions, including remote site access and limited-amenity accommodations, when needed.
- Willingness to comply with applicable site safety, badging, and operational requirements.
Nice To Haves
- Experience supporting federal or FAA IT service environments.
- Familiarity with service management concepts, operational reporting, and customer support coordination.
- Experience supporting geographically dispersed or remote operational sites.
Responsibilities
- Lead service delivery coordination for assigned IT and operational support areas.
- Monitor service performance, issue resolution, customer needs, and operational priorities.
- Coordinate with technical teams, stakeholders, and leadership to support service continuity and quality.
- Support planning, reporting, and communication related to service delivery and operational performance.
- Identify service gaps, risks, and improvement opportunities.
- Assist with process development, performance metrics, and operational reporting.
- Support integration of service delivery practices across technical and program teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
