IT Service Delivery Manager
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About The Position
Enterfusion is hiring an IT Service Delivery Manager to lead our day-to-day support operations with a focus on people, performance, and process. This is a hands-on leadership role overseeing our Help Desk and Implementation Support teams—ensuring that tickets are resolved efficiently, customer satisfaction stays high, and team members are supported, coached, and developed. This role is not a technical support role. While technical experience is helpful, the priority is on strong people management, operations oversight, and service delivery excellence. The right candidate is someone who knows how to lead teams, implement processes, and drive performance based on key metrics.
