IT Service Delivery Coordinator (Hybrid)
About The Position
We are looking for a motivated IT Service Delivery Coordinator to join our team on a permanent basis. This position has been created to support the Infrastructure Delivery Team globally with various operational and administrative tasks. It will require you to communicate with internal teams, external clients and vendors. As this role is to support our global team, it would be expected that your working hours would be approximately 2:00-11:00 PM (including lunch break) local time, although this can be discussed further. This role would most likely suit someone with 1-3 years of working experience.
Requirements
- Customer facing with excellent written and verbal communication skills
- Fluent in English
- Ability to work in a fast paced, constantly changing environment with the desire and ability to learn quickly
- Possess a ‘can-do' attitude and can self-manage your time
- Good attention to detail
- Understanding terminology used in Order Forms or Sales Contracts
Nice To Haves
- Knowledge of Power Automate would be highly beneficial
- A basic understanding of network terminology would be beneficial
Responsibilities
- Generating infrastructure client order forms and tickets on various platforms
- Working with Sales Operations to ensure that all details on orders forms have been thoroughly checked and validated before being sent to clients
- Working with Invoice & Sales Operations to ensure that all order forms signed by clients are tracked to ensure clients are being invoiced accordingly for their services
- Creating & closing opportunities in Salesforce
- Notifying clients once services have been delivered
- Responsible to ensure all infrastructure order forms are located when a client cancels a platform
- Ensuring vendors are notified of cancellations to cease connectivity when necessary
- Ensuring all new and ceased connectivity is documented on the appropriate platform where necessary
- Working with the Head of Infrastructure Delivery & Operations to help automate and streamline processes from the time an order is created to when the service is cancelled
- Updating Salesforce entries
- Insuring the CMDB is updated
- Providing quotes internally and to clients
- Reporting exchange usage to various venues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
