IT Service Center Technician
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About The Position
The role of the IT Service Center Technician is to complete level 1 tickets. This will include: Password resets and account activations within active directory, Microsoft application troubleshooting (Outlook, Word, Excel, Intune, etc.), Windows 11 troubleshooting, instore technology issues such as POS systems, credit card pin pads, back office computers and printers, instore music, and distribution center hardware like Zebra TC52 scanners. All IT service center employees will be required to close a MINIMUM of 30 tickets per day. IT service center technicians will interface with multiple levels of customers - to include standard users, Management, VIP’s and Technical Staff - and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved.
