Information Technologies - IT Service Center Support Assistant

High Point University • High Point, NC

6d • $9 • Onsite

About The Position

The IT Service Center Support Assistant is an undergraduate student responsible for assisting the Office of Information Technology with daily operations in the IT Service Center. The primary goal of the position is to deliver high-quality service and ensure that every student, faculty, and staff member receives professional, timely, and effective technical support. The role requires a self-starter who is comfortable working in both team-based and independent environments. Strong judgment, professionalism, and excellent interpersonal communications skills are essential.

Requirements

• Applicants that have some previous experience with multiple forms of technology including computers, tablets, telephones, and printers is preferred.
• Candidates must also have and maintain a minimum 3.0 GPA.
• All applicants should be able to perform self-guided duties as well as be an independent learner.
• Strong problem-solving skills are a must for candidates.

Responsibilities

• Answer incoming calls to the Service Center
• Support walk-in
• Process all paper forms, e-mails and voicemails as assigned
• Log details in the ServiceNow Ticketing System
• Troubleshoot and research problems
• Communicate and resolve issues at a timely manner.
• Redirect and/or escalate issues to other teams in the OIT
• Assist in hardware, software troubleshooting
• Troubleshoot and repair classroom technology
• Attend Service Center Student meetings
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees