IT Service and Support Specialist

Bridgeway-posted about 10 hours ago
Full-time • Entry Level
Coraopolis, PA
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The IT Service and Support Specialist is responsible for delivering efficient and effective IT support services to the organization. This individual will be part of a team that is expected to meet and exceed targets and expectations for customer service and support performance. This individual will also have an active role in deploying, upgrading, and improving IT processes and systems.

  • Maintain accurate inventory and knowledge of IT assets, both hardware and software, across the organization.
  • Provide support and maintenance for end-point hardware and software, communication systems, and telecommunication/data lines.
  • Update and maintain end-point device software at the proper version levels.
  • Provide access to systems based on set security standards and procedures.
  • Build and maintain an IT knowledge base for effective troubleshooting and resolution of common IT tasks and service requests.
  • Build and maintain documentation for deployment, maintenance, upgrades, and problem resolution activities.
  • Document, track, and monitor problems for resolution and seek improvements to prevent future error occurrences.
  • Coordinate and facilitate training needs for employees, agents, contractors, and other users of Bridgeway systems.
  • Play an active role in system upgrade and improvement initiatives.
  • Participate in an on-call schedule to meet company support expectations.
  • Perform other duties that are assigned or requested.
  • Microsoft/Office 365, SharePoint, and Azure experience (Autopilot is a plus)
  • 3-5+ years of Service Desk support in a corporate environment
  • Proactive and independent sense of urgency for task and project completion.
  • Set up and repair IT workstations and mobile devices
  • Active Directory Management (Office 365 Synchronization is a plus)
  • Analytical thinker with the ability to problem-solve
  • Excellent customer service skills and ability to troubleshoot issues
  • Strong background in Windows desktop operating systems, wireless technologies, and IP connected devices.
  • Understanding of virtualization concepts with direct experience supporting virtualized objects.
  • Strong time-management, communication, and organizational skills.
  • Ability to quickly and independently learn new technologies.
  • Strong desire and ability to deliver a high-level of customer service.
  • Ability to handle multiple tasks in a fast-paced environment.
  • PowerShell/Python experience a plus.
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