IT Server Engineer

Shake Shack•New York, NY

15d

About The Position

The Server Engineer is responsible for maintaining the reliability, scalability, and security of corporate end user computing and Shack systems, which include point-of-sale (POS), digital ordering, and kitchen management/display platforms. Key duties encompass efficient image management, server and desktop configuration, staging and testing third-party solutions, as well as automating equipment deployment at Shack locations and corporate offices. The engineer leverages Autopilot and Intune to manage endpoints, streamline device provisioning, and implement security policies. A thorough understanding of restaurant operations and technologies allows the engineer to effectively resolve technical issues and support continuous system improvement initiatives. This role requires collaboration across various departments to optimize the endpoint device life cycle throughout the organization.

Requirements

Demonstrated experience supporting brick and mortar location and corporate end user computing in a 250+ location enterprise
Experience coordinating activities with 3rd party vendors supporting engineering, staging, site installations, and testing, etc.
Experience collaborating with various business units including Finance, Project Management, Security, and Network teams.
Proven image management experience
Hands-on experience with POS and store technology
Experience with Intune and JAMF MDM
Strong understanding of MDM concepts and processes
Practiced with Microsoft Graph and PowerShell scripting
Understanding of Azure governance and M365 licensing

Responsibilities

Develop, test, and maintain images for critical systems including POS servers, desktops, tablets, etc.
Own and continuously improve desktop provisioning automation, ensuring the best experience for our corporate and restaurant end users for both new and replacement desktops and laptops.
Coordinate with 3rd parties to stage and configure equipment pre-deployment
Manage, maintain, patch, and coordinate deployments to enterprise Windows, Mac, Teams rooms, and iOS systems leveraging JAMF, Meraki MDM, Teams administration, and Intune.
Acts as escalation point for Shake Shack IT Support Team, troubleshooting and resolving advanced endpoint technical problems.
Accountable for meeting KPIs and SLAs, assisting management and the team by developing automations and enhancements to improve end user experience, patching levels, and system uptime.

Benefits

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities
Eligibility criteria applies