IT Senior Operations Manager

Aspiranet-posted 3 months ago

$100,000 - $130,000/Yr

Full-time • Senior

Remote • South San Francisco, CA

501-1,000 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

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Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating and working with the HQ team, we'd love to hear from you. The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. This person will also help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service.

Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources.
Bring together the needs of the business, end users, and clients to recommend operational improvement efforts aligned to the organization's needs.
Develop end-to-end view of service and operations from the perspective of the customer.
Create a roadmap for continual process improvement and execute upon it.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.
Oversee daily IT operations including infrastructure, network, cloud services and help desk support.
Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement.
Lead incident and problem management with root cause analysis and effective remediation strategies.
Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness.
Ensure systems and policies meet HIPAA and other regulatory requirements.
Integrate secure-by-design principles into operational standards and project planning.
Develop and manage IT operations projects and technology upgrades including researching and recommending new solutions.
Work with stakeholders to define business and systems requirements for new technology implementations.
Develop requests for proposal with input from the Director of Information Services.
Oversee IT asset management and procurement process for hardware, software, and equipment.
Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives.
Help manage vendor contracts and service agreements in coordination with leadership.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions in support of procurement efforts.
Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture.
Maintain clear communication with leadership and staff regarding IT priorities and updates.

Bachelor's degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role.
MBA or advanced degree with a tech focus preferred.
Strong knowledge of network (Cato, Cisco, Fortinet, Sophos) and operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications.
Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security.
Experience in regulated environments (e.g., healthcare), with working knowledge of HIPAA and PHI protection.
Strong understanding of incident response, vulnerability management, and endpoint security in operational settings.
Proven leadership skills with the ability to manage teams, projects, and budgets.
Familiar with HR and project management best practices. ITIL certification or similar preferred.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong customer service orientation and ability to work collaboratively across teams.
Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment.
Ability to effectively prioritize and execute tasks in an assignment intense environment.

Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching.
Access to the free Aspiranet Employee Perks Program. Enjoy exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more.
Enjoy the mix of remote and in-office work, supporting work-life balance.
Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick leave days, two diversity days, and paid birthday time off.
Access to our employee assistance program including 24/7 crisis line; up to 6 counseling sessions per issue.
Training opportunities are available to support your ongoing development and career aspirations.
Collaborate in a supportive, inclusive, and mission-aligned culture.
Opportunity to lead meaningful initiatives that support employee wellbeing.

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