State of Washington-posted about 1 month ago
Full-time • Manager
Hybrid • Olympia, WA
5,001-10,000 employees
Administration of Economic Programs

OST is seeking an experienced and strategic Senior Manager of Infrastructure, Operations & Support to lead the agency's IT infrastructure, database administration, and end-user support functions. This position provides both strategic and operational leadership to ensure OST's technology environment is secure, reliable, and efficient. The Senior Manager oversees infrastructure performance, service quality, and modernization efforts while optimizing resources and advancing agency-wide technology objectives. This position reports directly to the Information Services Director (CIO) and plays a key leadership role within the ISD management team. The ideal candidate is a collaborative, forward-thinking IT leader with strong management skills and a deep understanding of enterprise infrastructure and operational excellence.

  • Provide leadership and direction for IT infrastructure, operations, and support programs, ensuring effective, secure, and efficient services.
  • Oversee server, storage, cloud, and database administration functions, including configuration, patching, performance tuning, and lifecycle management.
  • Direct end-user and client support operations to deliver responsive, high-quality customer service.
  • Ensure robust database management practices including backup, recovery, and optimization.
  • Lead IT modernization initiatives such as cloud adoption, automation, and process improvement.
  • Oversee IT purchasing, renewals, and vendor management to ensure fiscal accountability and compliance with state procurement standards.
  • Manage operational budgets, contracts, and service-level agreements (SLAs).
  • Establish and monitor key performance metrics for service delivery, uptime, and incident response.
  • Collaborate with cybersecurity and application teams to maintain secure, resilient systems aligned with OCIO and OST standards.
  • Mentor, coach, and develop staff, fostering a culture of teamwork, learning, and continuous improvement.
  • Any combination of education and/or professional experience totaling at least seven (7) years, including at least three (3) years in a supervisory or managerial capacity, leading infrastructure, operations, or technical support teams.
  • Experience managing enterprise infrastructure environments (servers, storage, virtualization, cloud, and databases).
  • Proven success overseeing IT operations and end-user support functions.
  • Knowledge of IT service management (ITSM) practices and incident/change management.
  • Experience managing budgets, contracts, and vendor relationships.
  • Strong communication and leadership skills with the ability to partner across organizational levels.
  • Experience in Washington State or public-sector IT environments, including familiarity with OCIO standards.
  • Advanced knowledge of cloud environments (Azure, AWS) and enterprise virtualization technologies.
  • Experience leading database administration teams or managing enterprise data platforms (SQL Server, Oracle, PostgreSQL).
  • ITIL Foundation certification or equivalent ITSM experience.
  • Project Management Professional (PMP) certification or equivalent experience leading IT initiatives.
  • Experience driving modernization, automation, or digital transformation initiatives
  • Washington State offers a competitive benefits package. Beyond the traditional benefits such as health insurance, life insurance and retirement benefits, we offer flex spending accounts, dependent care assistance, deferred compensation, 12 paid holidays, paid vacation, and sick leave.
  • Our hybrid schedule approach gives you the best of both worlds: remote work with regular in-person collaboration. Employees come onsite at least twice a month, with a little extra time at the start to help you settle in. After that, schedules are tailored to fit the position requirements. organizational priorities and your work style.
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