IT Regional Service Technician

The 20-posted 3 days ago
Full-time • Mid Level
Onsite • Broken Arrow, OK
101-250 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. Were looking for a well-rounded Regional Service Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more both remotely and on-site. Service Area: Broken Arrow, OK Travel Requirements: Onsite to local clients premises

  • Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
  • Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
  • Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
  • Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
  • Perform complete hardware repair, maintenance, and security tasksfrom cleaning and component replacement to in-depth diagnostics.
  • Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
  • Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
  • Back up data and perform system restores as needed to maintain functionality.
  • Test solutions for accuracy, document work, and provide recommendations for ongoing system health.
  • Practical experience with hardware assembly, disassembly, maintenance, and repair.
  • Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
  • Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
  • Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
  • Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
  • Ability to identify and diagnose failed hardware components.
  • Valid Drivers License.
  • A+, Net+, and Sec+ certifications, or equivalent experience
  • Experience with all modern operating systems
  • Deep understanding of business networking
  • Deep understanding of Active Directory, Group Policy, File Sharing, etc.
  • General understanding of technology related to small-medium businesses
  • Virtualization experience is a plus!
  • Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
  • Competitive 401(k) participation with up to 4% contribution match
  • Certification reimbursement to support your continued development
  • Meaningful opportunities for advancement within a growing organization
  • A culture built on drive, accountability, collaboration, and excellence
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service