Westfield-posted 2 months ago
Full-time • Mid Level
Westfield Center, OH
1,001-5,000 employees

The IT Manager is responsible for overseeing the organization's information technology systems and infrastructure. The Quality Engineering Manager role is specifically responsible for leading and managing quality engineering on asset teams as they implement, enhance and support business applications and ensures the efficient delivery of high-quality, reliable software that supports critical business functions. The role collaborates with stakeholders to understand technology needs and provides recommendations on system improvements, upgrades, and cost-effective solutions. The role establishes and enforces IT policies and procedures, ensures compliance with data privacy regulations, and implements robust security measures to protect the organization's digital assets. The role also involves budgeting and resource allocation, vendor management, and fostering a culture of continuous learning and development within the IT team. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

  • Leads and manages quality engineering practices for asset teams utilizing agile methodologies.
  • Designs and implements quality engineering strategy and automation frameworks aligned with assigned insurance business segments.
  • Defines and implements a comprehensive automation strategy that optimizes test coverage and balances manual and automated testing efforts.
  • Conducts regular test coverage reviews in partnership with Test Leads and Product Owners.
  • Investigates production failures with all disciplines of the program to identify systemic issues.
  • Partners with the Asset Owner and Application Engineering Manager to establish suitable unit test coverage levels.
  • Defines and tracks key performance indicators (KPIs) such as defect leakage rate, test coverage, automation ROI, and release quality metrics.
  • Partners with Release Management team to support enterprise approaches for DevSecOps, CI/CD, and Release On Demand.
  • Collaborates with business stakeholders to identify critical functionalities for each release and prioritize testing efforts.
  • Oversees the execution of QA regression confirmation for each release cycle.
  • Partners with QE Leads, Product Owners, and the Asset Owners to confirm release quality for each release.
  • Stays up-to-date on the latest automation testing tools and methodologies.
  • Leads IT projects, from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards.
  • Establishes and maintains relationships with external technology partners, vendors, and service providers.
  • Owns accountability for talent management and navigation of employee related issues.
  • Collaborates with stakeholders to identify and prioritize IT projects.
  • Evaluates and selects vendors and partners, negotiating contracts and managing ongoing relationships.
  • Monitors and maintains compliance with relevant IT regulations, security protocols, and data privacy policies.
  • Develops and manages the IT budget, tracking expenses and identifying cost-saving opportunities.
  • 7+ years of experience in Information Technology or a related field.
  • Bachelor's degree in Computer Science, Information Technology, or a related field and/or commensurate experience.
  • Master's degree in related field is preferred.
  • Significant experience in Property Casualty Insurance, preferably commercial lines (small business).
  • Hybrid defined as three (3) or more days in the office.
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