About The Position

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors' products and services Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts to non-technical audience Bachelor's/University degree, Master's degree preferred

Requirements

  • 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
  • Understanding of how specialization within area contributes to the business and of competitors' products and services
  • Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Ability to work with virtual / in-person teams, and work under pressure / to a deadline
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Bachelor's/University degree

Nice To Haves

  • Experience in a Financial Services or large complex and/or global environment preferred
  • Master's degree preferred

Responsibilities

  • Create complex project plans
  • Perform impact analyses
  • Solve/work high impact problems/projects
  • Provide resolution to restore services
  • Provide Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams
  • Assist with the automation of repetitive tasks
  • Provide technical/strategic direction to team members
  • Review requirement documents
  • Define hardware requirements
  • Update processes and procedures as necessary
  • Ensure ongoing compliance with regulatory requirements
  • Responsible for applications dealing with the overall operating system
  • Conduct project related research
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