About The Position

Plan and manage enterprise client technology projects within the UF Health environment, including hardware deployments, operating system upgrades, and new application or service implementations. This role also coordinates with UF Health departments and external vendors to facilitate complex technology projects that support clinical care, research, and education.

Requirements

  • Bachelor’s degree required with three (3) years of direct experience in client technology implementation, project management, and support
  • Appropriate college coursework or vocational/technical training may substitute for the required experience at an equivalent rate
  • CAPM (Certified associate in project management) or PMP (Project Management Professional) certification, or ability to obtain certification within six (6) months of hire
  • Proficiency in workgroup and project management tools and applications

Nice To Haves

  • Extensive knowledge and experience with client technology hardware, operating systems, applications, and services supporting clinical care, research, and academic environments
  • Experience working within an enterprise-level IT environment
  • Broad understanding of IT disciplines and demonstrated ability to collaborate effectively with internal teams and external vendors
  • Excellent written and verbal communication skills, including the ability to accurately assess resource needs and scheduling requirements
  • Strong customer service skills, with the ability to manage expectations and expedite issue resolution

Responsibilities

  • Provide cost-effective and sustainable client technology solutions that meet functional requirements
  • Ensure compliance with information security and privacy regulations within an academic healthcare environment
  • Ensure approved projects are completed on time, within budget, and meet defined objectives
  • Develop and implement processes using industry best practices for IT project management
  • Stakeholder identification
  • Functional requirements gathering
  • Fiscal analysis
  • Define scope of work and deliverables
  • Resource allocation and scheduling
  • Risk analysis
  • Support requirements planning
  • Oversee deployment staff
  • Coordinate with other service teams
  • Manage change processes
  • Track progress and provide reporting
  • Monitor achievement of key performance indicators (KPIs)
  • Testing and validation
  • Training and documentation
  • Transition to production support services
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