Banco Popular Puerto Rico-posted about 1 year ago
Full-time • Mid Level
Hybrid • Miami Lakes, FL

The IT Project Manager at Popular is responsible for managing and overseeing the Project Management Lifecycle activities. This role involves providing guidance and support to Program and Project Managers, ensuring adherence to policies, standards, and processes, and collaborating with leaders across various units. The position aims to improve project management competencies, ensure effective resource allocation, and maintain communication among project teams and stakeholders, ultimately driving successful project outcomes.

  • Manage and oversee the Project Management Lifecycle activities.
  • Improve competency levels of existing project and program managers by identifying skills gaps and creating plans to close those gaps.
  • Monitor program reporting and collaborate with the team in reporting to Senior leads and stakeholders.
  • Maintain capacity planning and resource tracking across programs and projects, providing visibility across involved teams.
  • Ensure lessons learned are logged and remediations implemented as part of project closure for continuous improvement.
  • Foster a team player, creative, and healthy culture across the internal team and between project teams.
  • Guarantee successful implementation of the Digital Program Management Hub strategy, responsibilities, services, and deliverables.
  • Establish priorities in coordination with stakeholders to deliver strategic deliverables.
  • Evaluate and recommend key decisions regarding project milestones and deliverables.
  • Resolve stakeholder conflicts regarding priorities in a timely manner.
  • Ensure benefits realization is a key metric in project success evaluation.
  • Ensure clear scope for each component of the project team members.
  • Allocate resources effectively according to knowledge and skills needed for successful implementation.
  • Enforce quality standards from the early phases of the project, applying respective standards for security, compliance, and performance.
  • Maintain healthy communication and relationships between teams involved in the project and stakeholders.
  • Ensure effective orchestration of all activities across the project lifecycle, considering time and resource use.
  • Maintain logs associated with project risks, actions, decisions, and issues.
  • Anticipate and develop mitigation strategies to minimize impact on project outcomes.
  • Understand project financials and maintain updated recurrent reports.
  • Assure seamless implementation with appropriate mechanisms with involved areas.
  • Ensure adequate documentation with respective standards.
  • Oversee the development of activities across the project lifecycle, ensuring adherence to Bank's standards and procedures.
  • Guarantee efficiency across activities needed throughout the project lifecycle.
  • Provoke improvements in existing project management policies, activities, and processes.
  • Continuously evaluate projects for compliance with current standards for deliverables across project stages and processes used.
  • Establish oversight methods for active review of programs/projects' performance within the portfolio.
  • Bachelor's degree in Information Systems, Computer Engineering, Industrial Engineering or related field.
  • Ten+ years of experience in project management, with five+ years in projects related to Information Security, IT systems design, installation, configuration, and maintenance, or IT Infrastructure and Operations.
  • Experience implementing Software as a Services (SaaS) is a plus.
  • Strong business acumen and ability to understand stakeholder needs and concerns.
  • Excellent communication skills, both written and verbal, with the ability to foster trusting relationships with colleagues and clients.
  • Strong analytical skills with attention to detail and ability to synthesize complex information.
  • Problem-solving skills to identify and resolve issues in a timely manner.
  • Ability to prioritize and manage multiple projects with minimum supervision.
  • Knowledge of Agile methodologies, particularly Scrum or Kanban.
  • Proficient in MS Office 365 and experience with project management tools such as JIRA.
  • Certifications such as PMI Project Management Professional (PMI-PMP), PMI Agile Certified Practitioner (PMI-ACP), Lean Six Sigma, Certified Scrum Master, Certified Product Manager (CPM), or ITIL Processes Certification.
  • Hybrid or remote work schedule.
  • Opportunities for professional development and growth.
  • Supportive work culture that values diversity and inclusion.
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