IT Program Manager

BlueCross BlueShield of South Carolina-posted 2 months ago
5,001-10,000 employees
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Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.

  • Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation.
  • Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
  • Identifies items that impact the scope, budget, risk, and resources of the work effort.
  • Monitors resource requirements based on project specifications.
  • Ensures resources are assigned to meet project objectives while managing project hours budgeted.
  • Responsible for the development, execution, and maintenance of project communications.
  • Facilitates effective communications between all parties involved in the project and/or work efforts.
  • Identifies the impact of issues arising from the work efforts and/or resource requirements.
  • Manages the project issues throughout the project life cycle.
  • Communicates the implications of changes to the project scope with senior management and other appropriate parties.
  • Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.
  • Coaches, develops, mentors other team members.
  • May provide guidance and leadership to staff pertaining to training and department initiatives.
  • May provide oversight for a group of work efforts as requested.
  • May perform peer reviews of project artifacts.
  • Bachelor’s degree or an additional 4 years job related work experience or Associate's degree plus an additional 2 years job related work experience.
  • 7 years IT experience in a leadership capacity, including 4 years leading multiple concurrent project teams.
  • Completion of the BCBSSC Training Program for Project Management may substitute for one year of experience.
  • Exceptional communications (verbal and written) skills with all levels of management and team members.
  • Superior leadership skills in a team or project environment.
  • Exceptional problem solving and conflict management/resolution skills.
  • Highly effective analytical and organizational skills with attention to detail.
  • Excellent understanding of project management principles and methodologies, information systems, business processes, and the key drivers and measures of success for the business unit and the organization.
  • Superior competency in management of resources to meet goals and multiple projects.
  • Highly effective ability to lead multiple multidiscipline, high-performance work teams throughout project life cycle.
  • Advanced ability to negotiate terms and scope of work documents.
  • Advanced ability to prepare and present formal presentations to senior management.
  • Proven ability to manage all phases of work effort from inception to completion.
  • Highly effective strategic thinking skills.
  • Proven effectiveness in conducting analysis of project triple constraints.
  • Contact Center and Genesys experience
  • PMP Certification
  • Equal Employment Opportunity Statement
  • Affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.
  • Support for veterans, including covering the difference in pay for full-time employees in the National Guard or Reserves called to active duty.
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