IT Program Manager

Universal Technical Institute-posted 11 days ago

$108,000 - $150,000/Yr

Full-time • Mid Level

Phoenix, AZ

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The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Define and drive program vision, ensuring alignment with enterprise strategy and long-term business goals
Lead planning and execution of enterprise programs composed of multiple related IT projects, ensuring delivery on time, within scope, and within budget
Establish and monitor KPIs and OKRs to evaluate program success and inform strategic adjustments
Influence executive decision-making by providing insights on program performance, risks, and opportunities
Lead governance structures and steering committees to ensure strategic alignment and stakeholder engagement
Oversee change management and communication strategies across program initiatives
Ensure benefits realization and post-implementation value tracking
Coordinate internal resources and third parties/vendors to allocate resources efficiently across various projects
Review technical developments and work with teams to develop viable solutions to challenges encountered during project execution
Develop integrated program plans and manage program budgets, timelines, risks, and interdependencies
Prepare and present program status reports and dashboards to senior leadership
Other duties as assigned
Establish the IT Build-of-Materials (BOM) and standards package (network, Wi‑Fi, cabling, MDF/IDF, classroom AV, digital signage, security integrations) and ensure it is incorporated into the project design documents (schematic design, DD, CD).
Produce IT construction phasing plans and milestones synchronized with the GC schedule (e.g., long‑lead equipment procurement, rough‑in, cable pulls, device install, SAT/commissioning).
Create a risk register specific to construction programs (supply chain, lead times, site access, power readiness, AHJ inspections) with mitigation and contingency plans.
Own the IT construction budget (CapEx/OpEx), including cost tracking by building/phase, change‑order review, and monthly earned-value reporting (PV/EV/AC).
Ensure warranty, spares, and lifecycle planning (refresh cycles; support models) are captured before handover.
Lead weekly IT–GC coordination meetings; align IT tasks to look‑ahead schedules; resolve field issues (pathways, penetrations, mounting, power/data drops) rapidly.
Manage vendors performing structured cabling, network installs, classroom AV integration, endpoint staging/imaging, and application enablement; enforce QA checkpoints.
Coordinate cutover plans (network activation, security systems integration, classroom tech commissioning) with Facilities, Security, and Academic units.
Define and execute Site Acceptance Test (SAT) scripts per room type (Wi‑Fi heat maps, AV signal paths, audio intelligibility, camera coverage, device manageability).
Produce As‑Built documentation (updated drawings, device inventories, IP addressing, configs, rack elevations, wiring schedules) and store in the CMMS/ITSM knowledge base.
Lead training & change management for faculty/staff (quick‑start guides, micro‑videos, helpdesk readiness, first‑week hypercare).
Operate a Program Steering Committee (Facilities, Academics, Security, Finance, IT) with dashboards on schedule, budget, risks, and decisions.
Ensure compliance with code and standards (ADA/assistive listening, fire/life safety clearances for AV mounts, low‑voltage labeling, cybersecurity baselines).
Stand up hypercare: accelerated incident response, on‑site IT presence, rapid defect resolution, daily debriefs.
Transition into steady state: finalize support model, SLAs, asset onboarding to ITSM, and handover to operations teams.

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
Experience in management of complex, cross-functional IT initiatives
Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working
PMP Certification (Required)
Valid, state-issued driver's license (required)
Construction IT integration: Pathways/spaces (MDF/IDF design, racks, cooling, power), structured cabling standards, low‑voltage coordination, and field QA.
Network & Wi‑Fi planning: Capacity and coverage design for dense classrooms; switch/AP placement; PoE budgeting; VLAN/security segmentation; cutover sequencing.
Classroom technology/AV: Signal flows (HDMI/USB‑C, HDBaseT), audio DSP basics, microphone/speaker selection, camera placement for hybrid learning, assistive listening compliance.
Systems & applications enablement: Endpoint imaging, identity/SSO, classroom management tools, lecture capture/UC integration, digital signage, print, security (NAC/MFA).
ITSM/Operations handoff: Asset management, monitoring, warranty/RMA, spares strategy, runbooks, and knowledge base creation.
Master scheduling & phasing aligned to GC look‑ahead; experience with pull planning/Last Planner concepts to de‑risk IT tasks.
Vendor management across integrators and cabling contractors; enforce QA checkpoints and hold‑points; negotiate change orders.
Design review literacy: Read architectural, electrical, and low‑voltage drawings; interpret specs; mark‑up RFI responses.
Risk & dependency management specific to construction (permits, inspections, AHJ approvals, material availability, site access).
Stakeholder engagement & change management for academic leadership and faculty adoption.
Lead through ambiguity in active construction environments; deconflict trades (e.g., electrical vs AV vs furniture).
Communicate clearly to executives and faculty with visuals (floor plans, rack elevations, dashboards).
7–10+ years driving IT components of capital construction programs (education or enterprise workplace fit‑outs), including at least 3 major projects with 20+ classrooms or equivalent.
Proven delivery of network, Wi‑Fi, and AV integration in new builds/renovations; experience commissioning classroom tech at scale.
Experience with GC coordination, A/E design review, RFIs, submittals, and change‑order management.
Direct leadership of multi‑vendor teams (cabling, AV integrator, network OEM, endpoint deployment) with field QA processes.
Familiarity with ITSM and operations handoff in academic environments (helpdesk readiness, training artifacts, and knowledge management).

Master’s degree (preferred)
PgMT Certification (preferred)

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

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