IT Program Manager

Universal Technical Institute-posted 2 days ago

$108,000 - $150,000/Yr

Full-time • Manager

Phoenix, AZ

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The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Lead End-to-End ImplementationDrive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases: requirements, design, development/configuration, testing, business readiness, OCM, and deployment.
Business & IT AlignmentPartner with functional leaders to align technology solutions with business processes and compliance requirements.
Vendor & Partner ManagementManage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards.
Risk & Issue ManagementProactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies.
Governance & Steering CommitteesFacilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations.
Organizational Change Management (OCM)Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
Experience in management of complex, cross-functional IT initiatives
Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working
PMP Certification (Required)
Valid, state-issued driver's license (required)
Deep ERP/CRM Expertise: Hands-on experience with Workday Finance modules and Salesforce Sales/Service Cloud.
Data Migration & Integration: Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
Testing Leadership: Expertise in managing UAT, SIT, and regression testing for enterprise applications.
Budget & Financial Control: Ability to manage multi-million-dollar program budgets and vendor contracts.
Executive Communication: Skilled in presenting complex program updates to C-suite stakeholders.
Strategic Leadership: Ability to lead multi-year, multi-system transformation programs.
Decision-Making Under Ambiguity: Navigate complex organizational structures and competing priorities.
Cross-Functional Collaboration: Build strong partnerships across Finance, Marketing, Student Services, and IT.
Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Master’s degree (preferred)
PgMT Certification (preferred)
Experience with Student Information Systems.
Background in higher education or large-scale corporate environments

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

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