IT Program Manager – Sustainment & Transition to Operations (Pipeline)

Centric Consulting • Chicago, IL

3h • Hybrid

About The Position

IT Program Manager - Sustainment & Transition to Operations (Pipeline)
Job Level: W2T Consultant
Job Location: Hybrid/Travel
Travel Expectations: Up to 25% on average
Job Classification: Temporary (W2T)
Pipeline Opportunity – Future Consulting Engagements
This position is part of a pipeline requisition created to identify and engage qualified consultants for anticipated, upcoming client work. While there is not an immediate assignment available, we are actively building a pool of talent for future Program Manager – Sustainment & Transition to Operations needs. Candidates selected through this process may be contacted as opportunities become available.
Join Centric Consulting – A Culture You’ll Love
At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.
In this role, you will:

Requirements

• Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).
• 7+ years of experience in IT Project Management, preferably in post-merger integration or transition management.
• Strong understanding of ITIL/IT Service Management principles.
• Proven success leading cross-functional teams through transition or stabilization phases.
• Excellent communication, stakeholder management, and organizational skills.
• Must be able to be on-site in downtown Chicago for a few days each month

Nice To Haves

• PMP or ITIL certification strongly preferred.

Responsibilities

• Transition Planning & Execution:
• Lead the transition from integration-focused delivery to long-term steady-state operations.
• Develop and execute transition plans that define timelines, milestones, and ownership across teams.
• Define and implement support processes, escalation paths, and service level agreements (SLAs) for BAU operations.
• Coordinate readiness reviews to ensure operations teams are fully prepared for ownership.
• Knowledge Transfer & Documentation:
• Ensure comprehensive documentation of systems, workflows, support models, and dependencies.
• Drive structured knowledge transfer sessions between integration, ITSM, and operational teams.
• Validate that documentation meets IT governance and audit standards before transition completion.
• Governance & Performance Monitoring
• Establish governance frameworks to monitor post-transition performance, service quality, and compliance.
• Define and track key performance indicators (KPIs) and operational metrics to measure stability and continuous improvement.
• Facilitate regular transition review meetings with stakeholders to ensure alignment and accountability.

Benefits

• We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being.
• Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments.
• We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance
• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development
• While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.
• Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level