IT Program Manager for Student Affairs

Bates College-posted about 1 month ago
Full-time • Mid Level
Lewiston, ME
501-1,000 employees
Educational Services
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The IT Program Manager for Student Affairs is a Functional Lead position. This position is responsible for supporting and coordinating the efficient and effective implementation and maintenance of information technology (IT) systems in Student Affairs. This individual supports the work of the Office of the Vice President for Student Affairs and the Associate Vice President & Dean of Students by implementing and optimizing technology solutions for student success, student housing, student conduct, student disability services, athletics, and campus safety. The functional lead role will work with partners across the Bates community to ensure the effective implementation and use of these IT systems.

  • Coordinate business unit teams in the implementation and maintenance of software, including status meetings, communications, and facilitating decision making.
  • Identify tasks and interrelationships to evaluate functional and cross-functional requirements and enhancements.
  • Ensure the timely delivery of implementation and maintenance projects.
  • Participate in cross-functional, cross-disciplinary project teams to better leverage systems.
  • Identify gaps and address them actively in collaboration with the project team.
  • Provide regular progress updates to project teams.
  • Communicate all new (or changed) policies, procedures, and/or processes with relevant faculty & staff to ensure they have the most up-to-date information.
  • Serve on and provide functional leadership on advisory committees charged with overseeing the implementation and evaluation of the respective systems.
  • Track and monitor issues to ensure resolution by working with the technical support team and the vendors
  • Ensure appropriate measures are taken to maintain data confidentiality and security, and that all users understand data privacy.
  • Serve as the primary partner with the information technology team and the software vendors.
  • Configure software to meet business needs.
  • Create and execute appropriate test cases and ensure the integrity of the solutions prior to business unit and user acceptance of testing.
  • Maintain test plans for all systems to use for evaluating system upgrades.
  • Lead workflow changes.
  • Manage accounts, roles, and privileges within systems.
  • Gather, define and prioritize user and functional requirements and enhancements.
  • Research existing systems and procedures that could benefit from the further utilization of the system, and make recommendations.
  • Develop and implement methodologies and techniques that improve efficiency and enhance productivity in the system.
  • Troubleshoot issues with users and IT support as needed.
  • Identify potential problems before they occur and implement solutions.
  • Coordinate information/data changes that occur as part of system life cycle to ensure consistency.
  • Identify potential areas where system processes require business practice changes, or where new ones need to be developed.
  • Document all business processes, requirements, needs, flows and diagrams.
  • Serve as a resource and content expert, providing staff with guidance and being available to answer questions.
  • Guide staff to understand their roles and responsibilities within the systems.
  • Design, document, and deliver training to staff and faculty.
  • Provide training and related documentation to other system users/trainers.
  • Conduct regular outreach to business units to promote the effective utilization of the system.
  • Collect and interpret data on software utilization.
  • Write assessment reports to demonstrate utilization trends, implications, and recommendations.
  • Analyze and evaluate system operations, ensuring all performance objectives are met.
  • Provide regular updates to the Senior Associate Dean of Students on the evaluation of the system.
  • Collaborate with users to develop report/dashboard requirements.
  • Perform adhoc data querying.
  • Create and maintain production business reports.
  • Collaborate with Information and Library Services (ILS) personnel on complex production reports.
  • Bachelor's degree required.
  • At least 3 years of experience in IT program management or systems implementation with a focus on higher education preferred.
  • 3+ years experience in leading complex projects, gathering technical requirements.
  • Experience with change management.
  • Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
  • Familiarity with data integration, data management, and security standards for Higher Education IT systems.
  • An eagerness to learn and identify possible solutions.
  • Proficiency in managing and optimizing IT systems and applications.
  • Ability to assess and implement technology solutions that meet the needs of stakeholders.
  • A high level of initiative and self-motivation, with the ability to work independently, as well as part of a team.
  • Strong attention to detail and a commitment to delivering high quality work.
  • A passion for improving student success through the effective use of technology.
  • Ability to gather data, interpret, and draw insights from data.
  • Ability to execute plans and meet project objectives.
  • Strong operational aptitude with the ability to lead discussions, articulating the business value of a technology solution.
  • Ability to develop strong, strategic partnerships engaged in immediate and long-term opportunities.
  • Ability to explain complex issues in plain, concise, clear manner.
  • Ability to quickly understand business processes.
  • Strong interpersonal skills and ability to work effectively at various levels in a collaborative team environment.
  • Strong verbal and written communication skills; effective listening skills.
  • Experience troubleshooting software and business issues.
  • Experience with a database reporting tool (Power BI, Cognos, Argos, Crystal) highly desirable.
  • Knowledge of Banner, AIM, Starrez, Adobe and Starfish preferred.
  • Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.
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