IT Program Manager (AI/ML)

Gartner•Irving, TX

3d•Hybrid

About The Position

Gartner is looking for a n experienced IT Pro gram Manager who can provide project and program leadership for technology projects within Gartner's Digital Product and Technology organization. The Program Manager role will guid e multiple globally distributed team s under Agile frameworks (Scrum/Kanban) for smooth delivery of various software development projects . The IT Program Manager will lead a complex Portfolio of IT projects and will be accountable for the entire product delivery life cycle including the software development process, quality of the results, benefits realization, end user satisfaction and timely delivery of the projects . In this role , candidate will be required to manage and collaborate with geographically dispersed teams and communicate with the stakeholders/leadership on regular basis with all relevant pro gram/project information .

Requirements

Bachelor's degree (or higher) in Computer Science or related STEM fields.
Minimum of 8 years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity and overall 15 + years of IT industry experience.
Certification in any Agile Methodologies (CSM or PSM preferred)
Must have worked on an AI/ML based project environment earlier and have strong understanding of related terms (generative ai vs. ai agent vs. agentic ai, LLM, RAG, prompting etc.)
Strong understanding of various Agile Methodologies like Scrum, Kanban, Scrumban , Lean Product Development , JIT etc.
Strong understanding of SDLC, STLC, Project Planning, Change Management is required .
Ability to lead and facilitate various project ceremonies independently for multiple teams across the globe.
Guide and coach team members on agile methodologies.
Coordinate with multiple different cross-functional teams , including business/product teams for effective project collaboration and product delivery.
Should be a quick learner of business/product domain (s) and actively participate in problem s olving / issue analysis .
Must possess excellent verbal/written communication skills.
Proficiency in Agile tools such as JIRA, Confluence, ServiceNow ; as well as Microsoft suites including MS-Project.
Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.

Nice To Haves

U nderstanding of software programming, DB queries , AWS.
SAFe , Kanban or PMP certification is a P lus .
Reporting with PowerBI is a Plus .
Understanding of DevOps methodologies is a plus .

Responsibilities

Responsible for the oversight and management of global technology-based pro ject p ortfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results .
Partner with technical leadership to report project progress to executive level and cross-team stakeholders.
Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans .
Analyzing the scope and direction of initiatives across multiple levels of management and organizational boundaries .
Ability to influence and manage the expectations of clients, team members, management and external groups with proven track record of acting as a valued IT business partner to senior leadership .
Establish project metrics with available tools to track health, quickly analyze problems, identify root causes , create action plans, assess impact and develop resolution options .
Program Manager will be responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects
Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, grooming and sprint retrospective and e nsure timely delivery of working codes (MVP) while guiding t he team under agile project management framework.
Work as a liaison between the Product and Technical teams to prioritize ba cklog for the sprints for MVP development and ensure deliveries are made as d escribed in the quarterly roadmap.
Continuous collaboration with the cross-functional teams to ensure dependenc ies are identified / managed effectively and any risks are managed ahead of time.
Regularly communicate project status, risks, iss ues, deliveries / release status , team-performance with all stakeholders.
Escalate obstacles without any delay and promote continuous improvement process based on feedback received during retrospective (create and manage Kaizens).
Independently manage ‘Change Management Process' for the team's regular delivery.
Actively monitor JIRA boards , ensure high deliverability of working codes (>80%) and keep team performance data up to date for management view.
Triage Production / Security issues with the dev and product partners for a quick resolution .
Ensure the establishment of a safe working environment by promoting open discussion between the team members.
Encourage team to discuss ideas irrespective of their scale and merits.
Develop comprehensive risk management frameworks to identify , assess, and mitigate potential threats to program success .
Conflict negotiation within and beyond the team as needed basis.

Benefits

Competitive compensation.
Limitless growth and learning opportunities.
Ongoing mentorship and apprenticeship
Leadership courses, development programs, technical courses, certification opportunities and more!
A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact - your work will contribute directly to our strategy.
Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
20+ PTO days plus holidays and floating holidays in your first year.
Extensive medical, dental insurance and vision plan.
401K with corporate match, immediate vesting.
Health-and-wellness-related allowance programs.
Parental leave.
Tuition reimbursement.
Employee Stock Purchase Plan.
Employee Assistance Program.
Gartner Gives Charity Match.