IT Program Analyst (Hybrid/Remote Option)

Partners Behavioral Health Management-posted 9 months ago
Full-time • Mid Level
Remote • Albemarle, NC
Ambulatory Health Care Services
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The IT Program Analyst position is designed to provide support and act as a technical liaison between Partners IT and the Partners Pharmacy team. The role involves analyzing, documenting, solutioning, and implementing technologies and systems to support pharmacy operations. This position works closely with the Partners Pharmacy and Care Management teams to ensure efficient operations and effective use of technology.

  • Evaluate and analyze pharmacy information technology, systems, and reporting/analytics needs to meet operational goals and improve efficiency.
  • Lead and manage projects related to the implementation and enhancement of pharmacy information systems and technology.
  • Create and document technical business requirements for developers, vendors, and business SMEs.
  • Collect, analyze, and present pharmacy-related data to support decision-making and optimize processes.
  • Work closely with pharmacy technicians, Senior Director of Pharmacy, Clinical Pharmacist, IT teams, and other stakeholders to identify and document system requirements.
  • Collaborate with stakeholders for planned or unplanned system upgrades, patches, or enhancements.
  • Serve as the primary point of contact for annual testing and tabletop exercises for pharmacy-related systems.
  • Provide technical support and resolve issues related to pharmacy systems and electronic health records.
  • Develop and deliver training programs for pharmacy staff on new systems and processes.
  • Ensure system compliance with NCQA, SOC 2 Type 2, and other health plan required certifications.
  • Bachelor's degree or equivalent experience in Information Technology, Computer Science, Pharmacy, Business, or related field.
  • Minimum of 3-5 years of experience in systems/business analysis and project management.
  • Excellent understanding of hardware technology, operating systems, network and communications, multi-tiered architecture, and applications.
  • Knowledge in pharmacy practices and procedures, including understanding of state and Federal laws related to pharmacy practice.
  • Experience with Microsoft Word and Excel or other spreadsheet analytics software.
  • Demonstrated excellence in written and verbal communication skills.
  • Ability to identify complex problems and determine potential solutions using critical thinking skills.
  • Master's degree in Information Technology, Computer Science, Pharmacy, Business, or related field.
  • Five plus (5+) years' experience in systems/business analysis and project management.
  • Experience with pharmacy information systems (e.g., Epic, HSP, McKesson).
  • Experience with data visualization tools (e.g., Power BI, Tableau).
  • Certification in project management (e.g., PMP (PMI)).
  • Annual incentive bonus plan
  • Medical, dental, and vision insurance with low deductible/low cost health plan
  • Generous vacation and sick time accrual
  • 12 paid holidays
  • State Retirement (pension plan)
  • 401(k) Plan with employer match
  • Company paid life and disability insurance
  • Wellness Programs
  • Public Service Loan Forgiveness Qualifying Employer
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