IT Professional II
About The Position
The IT Professional II, under general direction, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields. Directs the efforts of one or more individuals. Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers. Serves as a resource for internal and external customers. Resolves hardware and software problems with vendor technical support. Repairs hardware problems. Installs, configures, and maintains both critical and non-critical software and hardware. Provides primary administration responsibility for a basic software products or systems. Prepares specifications for purchases of hardware and software upgrades. Assists with production control, disaster recovery, networking, computer operations, or other operating systems. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Requirements
- Education – Bachelor’s degree in applicable field.
- Experience – Three years of related experience in IT. An equivalent combination of education and experience may be considered.
- Knowledge of: Word processing and spreadsheet applications.
- Ability to: Multitask and work cooperatively with others.
- Excellent written communication, analytical, interpersonal, and organizational skills.
- Licensing / Professional Certification – None.
- Physical Requirements – General office environment.
- Position requires on campus, face-to-face interactions.
- Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Responsibilities
- Performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields.
- Directs the efforts of one or more individuals.
- Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.
- Serves as a resource for internal and external customers.
- Resolves hardware and software problems with vendor technical support.
- Repairs hardware problems.
- Installs, configures, and maintains both critical and non-critical software and hardware.
- Provides primary administration responsibility for a basic software products or systems.
- Prepares specifications for purchases of hardware and software upgrades.
- Assists with production control, disaster recovery, networking, computer operations, or other operating systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
