IT Professional II
About The Position
The IT Professional II is a member of the Tier III team, located at the Health Science Center complex in Bryan, that supports statewide infrastructure systems. This team serves as the final escalation point for tickets from campus members and local IT support within Tamu Health. This position works closely with the Systems Administrator who manages the team, and the Senior IT professional located at the Clinical Education Building in Dallas. The focus involves troubleshooting and repairing complex hardware and software issues for servers, performing systems administration, managing desktop and mobile updates as well as user accounts and access.
Requirements
- Bachelor’s degree in a related field or an equivalent combination of education and experience.
- Three years of related experience in IT
Nice To Haves
- Experience in clinical or healthcare IT environments with Tier III technical support
- Knowledge of clinical systems (HER, PACS, VDI, digital imaging) and software including Axium, Dolphin, MiPACS, Infinitt, and 3Shape
- Knowledge of server infrastructure, networking, virtual machines, windows server, group policy, ManageEngine, and VMware
- Experience consulting with academic or clinical leadership on technical requirements
- Experience researching and evaluating emerging technologies
Responsibilities
- Troubleshooting and repairing complex hardware and software issues for servers
- Performing systems administration
- Managing desktop and mobile updates
- Managing user accounts and access
Benefits
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatically enrollment in the Teacher Retirement System of Texas
- Free exercise programs and release time
- All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Educational release time and tuition assistance for completing a degree while a Texas A&M employee
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
