IT Production Operations Support Technician

Performance Food Group • Cartersville, GA

78d • $19 - $27 • Hybrid

About The Position

The IT Operations Support Technician position is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations. The IT Production Operations group emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. Flexibility can be provided for a hybrid work environment with partial work from home. In this role you will be part of a dynamic and collaborative team spread across the United States and Canada. We are a family that supports each other and brings out the best of all through knowledge sharing, fun, and camaraderie.

Requirements

• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end-user support, both local and remote.
• Knowledge of IT ticket handling systems.

Nice To Haves

• 3+ years of experience as a computer operator, technical support professional, or call center analyst.
• Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience.
• Familiarity with IBM iSeries systems.
• Familiarity with Atlassian Jira.
• Availability for potential travel.

Responsibilities

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

Benefits

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits.
• Employee Stock Purchase Plan.
• 401K Employer Matching.
• Education Assistance.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees