IT Product Manager - External - Remote

A.C. Coy-posted 6 days ago
Full-time • Mid Level
Remote • Pittsburgh, PA
101-250 employees
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The A.C.Coy company has an immediate opening for an IT Product Manager - External. Ideal candidates must have 3-5 years of experience supporting company external communication technology products (website and newsletter platform) for a global organization.

  • Manage day to day operations and administration of global external communications products - Emphasis on coordinating customer requests and support activties (bug fixes and enhancements)
  • Manage the customer request system and planning tools required to support and maintain daily operations, prioritize teamwork, remove roadblocks
  • Support company newsletter platform
  • Work closely with global and regional external communications stakeholders to collect and analyze requirements for projects, work requests, and change activities related to external communications technologies
  • Collaborate on design, architecture, availability, reliability, performance, monitoring, and security discussions with the technical product team, external communications business partners, and vendors for external communications technologies
  • Cultivating strong relationships with external communications business partners and technical product team members to ensure product delivery consistently meets agreed-upon objectives
  • Communicate new features and make recommendations on usage
  • Engage with IT leaders, infrastructure, and corporate security resources to ensure external communications products comply with IT best practices, standards, strategy, and laws, including data privacy, accessibility, and SEO
  • Facilitating comprehensive product support and advancing IT team processes to optimize product delivery across custom and purchased technologies
  • On-Call component to this position
  • Education: Bachelors degree in IT or related discipline - Required
  • Experience Required: Product management experience of external communication products (corp.websites, newsletter platform, PR or social media management) at a global level - 3+ years
  • Advance understanding of web development by coding through MS Visual Studio (Not solely GUI interfaces or WYSIWYG)
  • Extensive understanding of IDEs (Microsoft Visual Studio)
  • Understanding of cloud environments and deployment tools: Azure, Azure DevOps
  • Front end web language understanding :HTML, CSS, XML, JSON, JavaScript, jQuery
  • Understanding of back-end languages/frameworks: C#, .NET 6, XSLT, API's
  • Knowledge of newsletter platforms for email marketing and campaign management (Ex.Oracle Eloquo or comparable)
  • Familiarity with work management tools : Jira, Confluence, Monday.com, etc.
  • Demonstrated experience contributing to all stages of large-scale, enterprise-level technology implementations, particularly for new solutions
  • High level understanding of building responsive and mobile friendly websites
  • Photoshop, Google Analytics , SEO
  • Familiarity with SharePoint, M365, Teams, Windows
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