IT Procurement Helpdesk Assistant

About the position

We are looking for a Procurement Administrator to join a global IT & procurement team. The role will be split between managing procurement issues for IT and telephony from inception to delivery and monitoring incoming IT requests ensuring they are passed to the correct team to resolve. In-office presence is required Monday through Friday at our NYC office.

Responsibilities

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Checking of system alerts and escalation to the relevant IT team
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Checking of global backups, identifying actions from failures, and liaising with local administration support regarding backup tapes
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships
• To monitor alerts and raise preventative maintenance calls with other members of the Global IT Team
• To maintain local office desk phone telephony system
• Assisting with first line IT requests

Requirements

• Must have a high standard of customer service experience
• Excellent written and oral communication skills
• Experience in a procurement environment
• Experience in establishing relationships with suppliers
• Experience of MS Office 365 (Outlook, Word and Excel)
• Previous experience of Dynamics 365 and Freshservice are an advantage, as is experience of working in a helpdesk/1st line support environment
• Ability to use a wide range of desktop applications, particularly Microsoft Excel
• Basic understanding of managing hardware and software assets and control software register - full training will be given

Nice-to-haves

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
• Attention to detail is important due to the large volume of information being processed
• Analytically minded, able to break down and understand information
• Must be comfortable with working in a fast-moving, dynamic environment
• Strongly customer-focused, used to providing support to demanding users
• Good organizational skills, managing and prioritizing own workload
• Ability to report on progress, timescales, outstanding and completed activities
• Team player

Benefits

• Salary range of $55K-$70K per year
• Promotes a healthy, productive and flexible working environment that respects work-life balance
• Equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment