IT Process Specialist

North Houston Pole Line • Spring, TX

432d

About The Position

The IT Process Specialist at North Houston Pole Line is responsible for streamlining and standardizing IT processes across the Quanta South Region's Operating Units. This role focuses on aligning IT operations with strategic objectives, ensuring efficiency, compliance, and scalability. The specialist will collaborate with IT leads and cross-functional stakeholders to establish best practices, particularly in areas such as Active Directory management and hardware procurement, while also contributing to IT governance and service excellence.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 3-5 years of experience in IT process improvement, IT service management, or related roles.
• Solid understanding of Information Technology Infrastructure Library (ITIL) and process improvement methodologies.
• Experience with ITSM platforms like ServiceNow or similar systems.
• Strong analytical skills with the ability to identify and implement process improvements.
• Excellent communication skills and proven ability to collaborate with cross-functional teams.
• Exceptional organizational skills with a focus on documentation and detail.
• Certifications in ITIL, Lean Six Sigma, or related process improvement frameworks.

Nice To Haves

• Experience in managing IT operations across multiple sites or regions.
• Familiarity with cloud technologies, particularly Microsoft 365 and Azure.
• Background in a regional or enterprise-level IT environment.
• Practical knowledge of Active Directory and Microsoft 365 license management.

Responsibilities

• Support the development, documentation, and implementation of standardized IT processes to promote consistency, compliance, and efficiency across the region.
• Help define, document, and support the enforcement of standardized checklists for helpdesk processes, including specific steps for AD disablement requests.
• Partner with IT and HR teams to streamline onboarding and offboarding processes, aligning with organizational standards.
• Act as a liaison between IT teams and leadership, providing insights and recommendations for improvement.
• Support communication between IT leads across OpCo's to align teams with regional and company-wide objectives.
• Assist in bridging cultural and procedural gaps between IT and other departments to foster collaboration.
• Participate in evaluating IT Service Management (ITSM) platforms to enhance service delivery and support.
• Update software workflow approval processes for new company integrations, ensuring routing reflects the current organizational structure.
• Optimize Microsoft 365 license allocation based on employee needs and usage patterns.
• Develop a thorough onboarding checklist for new IT leads, including access to relevant groups and key activities.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: Bachelor's degree