Bus Exp Plan & Admin Spec Sr. (IT Process Owner)

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As an IT Process Owner within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Denver CO or Dallas TX. This role supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. It demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. The position involves understanding business problems, identifying complex issues, and preparing and executing planned approaches for initiatives. It also defines and obtains data collection, research, and reporting activities, conducts research, analyzes, and recommends solutions for key initiatives, and works with key decision makers to ensure cross-business and cross-functional alignment. The IT Process Owner serves as a subject matter resource and advocate, understanding and implementing best practices and learning plans to meet business objectives. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Requirements

Understanding how a process affects the wider organization
Drive success thru process reimagination, control rationalization and automation plans
Proactively manage and mitigate risk with relevant processes by adhering to risk framework
Ability to analyze and interpret data (such as KRIs and KPIs) for decision-making
Effective communication to partner with product owners and influence stakeholders across different departments without direct authority over them
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused)
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk)
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors degree

Nice To Haves

Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
ITIL Processes
IT Procedures
IT Process Improvement
Strategic Planning
Certifications are often desired.

Responsibilities

Defining and documenting the process, including standard operating procedures (SOPs), process maps, and interactions with other systems
Maintaining effective Policy requirements that address the Technology Risk Program discipline and ensuring that Program is aligned to regulatory expectations
Identifying the Risks and Controls within the processes and ensuring control owners and those performing control activities understand the control expectations
Identifying the Risk and Performance metrics required to measure and monitoring KRIs and KPIs (e.g., cycle time, quality, cost)
Establishing a governance structure to effectively govern the process to ensure it remains effective.
Escalating to appropriate governing bodies when policy, control and/or metrics are trending negatively and outside of Risk Appetite
Identifying bottlenecks, risks, and improvement opportunities to boost efficiency
Ensuring the process meets regulatory, legal, and internal standards
Approving or rejecting deviations from established processes
Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
Conducts research, analyzes and recommends solutions for key initiatives.
Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.