IT Process Manager - Delivery Tower

DMI

16d • Remote

About The Position

DMI, LLC is seeking a IT Process Manager - Delivery Tower to join us.

Requirements

• Shall have at least five years of detailed five years of experience in an IT service management or process management role. within the last seven years;
• Must hold an active ITIL 4 Foundation certification; higher-level ITIL 4 certifications (e.g., ITIL 4 Managing Professional modules) are a significant advantage;
• Deep understanding of the ITIL 4 framework, including the Technology Business Management (TBM) Council’s TBM Taxonomy, Version 4.0, the Service Value System (SVS), the four dimensions of service management, and management practices.
• Proficiency in using ITSM tools (e.g., Ivanti).
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication, interpersonal, and leadership skills, with the ability to manage and motivate cross-functional teams.
• Must be a U.S. Citizen

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees