IT Portfolio & Planning Strategist

Siemens Healthineers

104d • $137,300 - $205,900

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The IT Professional Portfolio & Planning Strategist owns and is accountable for the entire IT Service and Project Portfolio. Is accountable for the overall standards and direction of architecture across business and IT. Ensures operational demand is aligned with annual investment plans & IT Strategy. Allocates resource capacity to right activities & plan for additional resources required to meet demand. Re-phases demand if necessary depending upon supply pool information. The Service Alignment Strategist assists in the development of overall IT Strategy, aligned to the outcomes defined in the overall Business Strategy. Defines and maintains governance guidelines and structure for the IT within the ITSM processes and service designs. Provides input into the service portfolio management process in terms of strategic IT goals and directives. Provides input and direction for organizational development by promoting adoption ITSM processes and tools. Performs data analysis, reporting, and presentations, providing insight into actionable recommendations for both IT and business stakeholders. Ensures that appropriate methods, tools and processes are adopted and used effectively throughout the organization.

Requirements

• Proven hands-on experience with IT Service Management (ITSM) frameworks and processes.
• Knowledge of ITIL 3 and ITIL 4 ITSM standards.
• Good knowledge of ServiceNow Common Service Data Model (CSDM) and of CMDB (Configuration Management Database) management.
• Service design Knowledge.
• Good ServiceNow knowledge of CSDM and CMDB.
• Experience in requirements gathering, documentation and supporting testing activities to ensure solutions meet business expectations.
• Demonstrated ability to analyze complex datasets, translate insights into business value, and present findings effectively to both technical and non-technical stakeholders.
• Contributing to transformation initiatives, including identifying opportunities, scoping solutions, and driving execution.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work independently while collaborating effectively across cross-functional teams.
• English – Proficiency Level C1.

Responsibilities

• Proactively drive opportunities from the changing technology environment and business/customer expectations.
• Set direction and lead in the introduction and use of techniques, methodologies, and tools, to match overall business requirements (both current and future), ensuring consistency across all user groups.
• Support Service design, onboarding and configuration support in the assigned area.
• Definition of ITSM standards - good knowledge of ITIL 3, ITIL 4.
• Take a hands-on role in data analysis, reporting, and preparation of presentations, providing actionable insights to support decision-making across business and IT stakeholders.
• Work with ServiceNow ITSM modules, CMDB, workflows, service mapping to configure, maintain, and improve processes.
• Lead and contribute to adoption of ITSM methodologies, tools, and best practices, ensuring consistency, scalability, and value across all user groups.
• Contribute to the continual improvement of ITSM processes and service improvements.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees