IT/OT Specialist

Airbus • Mobile, AL

2d • Onsite

About The Position

Airbus Americas, Inc is looking for an IT/OT Specialist to join our team based in Mobile, AL. There will also be a future opening in Kinston, NC. You will be part of a team ensuring the technical readiness of the Information Technologies (IT) within the Operational Technologies (OT) deployed in the Mobile Manufacturing Site. This includes production machinery with PC's, Smart Tools and machines connected to the network, Industrial PC’s hosting SCADA/HMI, and other manufacturing equipment containing information technologies which are maintained by the Industrial Maintenance teams within the Mobile Manufacturing Site.(This position is NOT responsible for the maintenance of the machines and/or equipment). The IT in OT Mission is to Bridge the Physical & Digital: AIRBUS Industrial system relies on proprietary OT systems that are increasingly connected to IT networks, introducing new vulnerabilities; Cyber Security Risk: without dedicated oversight, OT systems are exposed to IT-borne threats like ransomware, which can halt production; and Operational Continuity: An "IT in OT" specialist acts as the first line of defense, minimizing Mean Time To Recovery (MTTR) during digital outages. Move to Preventive Maintenance Tasks. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life. Your Working Environment: On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

Requirements

• Degree in Information Technology or an equivalent combination of education and experience.
• Minimum 5 years of operational support experience in an IM (Information Management) support environment required
• Minimum 5 years experience working with and supporting Service Now and Integrated Tools
• Basic understanding of IT/OT and Network security standards and best practices required.
• Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate
• Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting
• Ability to plan, prioritise, organise, schedule, and execute assignments
• Strong analytical skills, with strong-problem solving capability
• Excellent interpersonal, presentation, and communication skills
• Ability to work independently and as a member of the team.
• Proficiency in written and spoken English
• Eligible for employment in the US without sponsorship.

Nice To Haves

• Minimum of ITIL foundations with advanced ITIL certifications is a plus
• Basic understanding of IT/OT and Network security standards and best practices required
• Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred
• Experience supporting IT/OT systems within a production or manufacturing environment is a plus
• Knowledge of IM supplier landscape in North America is a plus
• An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus
• Technical certification in one of the following: Microsoft Certified Systems Engineer, Cisco Certified Network Professional, Certified Information Systems Security Professional, Global Industrial Cyber Security Professional
• Knowledge of architecture frameworks and methods
• Knowledge of SAP or similar ERP applications
• Fluency in another language (French, German, and/or Spanish) is desirable.

Responsibilities

• Identify, categorise, diagnose, and resolve information technology related problems at the industrial asset level
• Plan, install, and configure software and hardware as required
• Manage network components and configurations at machine level
• Manage accounts, passwords, security, and integrity for devices in scope
• Support new projects, data flow evaluation, security requirements, and budget circulations
• Prepare, submit, and deliver change management as devices are updated, upgraded, and modified
• Monitor systems according to policies
• Apply relevant security measures, such as antivirus, security patches, and network segregation
• Maintain, backup, and restore capabilities according to policies and aligned with the Hosting and Enterprise PSL
• Build and maintain a Hardware and Software inventory/configuration management database (CMDB) in Service Now and SAP for the industrial assets within the IT/OT perimeter
• Manage hardware and software licensing and provide inputs to the annual budget for the renewal and/or replacement
• Manage, maintain, update, and upgrade systems, operating systems, and software with new releases
• Support IT component disposal including e-wasting according to policies
• Weekly reporting of operational service levels and incidents related to the information technology of each industrial asset
• Monthly asset reporting from Service Now and SAP for 100% of the assets within the IT/OT perimeter.
• Quarterly reporting of licensing and software maintenance usage
• Budget forecasts for the annual OP inputs to both Information Management (IT) and Industrial Maintenance (OT)
• Deliver device integration planning with the FAL operational managers throughout the stations of the FAL
• Provide IT/OT planning input to the maintenance master planner
• Provide industrial security requirements during procurement process for new projects and purchases

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level