IT Organizational Change Manager

About the position

The IT Organizational Change Manager (OCM) leads the people side of technology and organizational changes, focusing on preparing, supporting, and equipping employees to adapt effectively. The OCM develops and implements change management strategies and frameworks to maximize adoption of technological changes while minimizing resistance. This role involves managing complex organizational dynamics and addressing potential challenges proactively. Reporting to the Associate Chief Information Officer for Service Management, the OCM collaborates with the Office of the CIO, campus change managers, project managers, and other teams to ensure effective end-user engagement throughout the change process. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor's degree from an accredited institution or equivalent professional experience
• At least two years of experience supporting strategic change initiatives in IT, preferably in Higher Education
• Familiarity with PROSCI or similar change management frameworks
• Ability to work independently and manage multiple projects

Nice-to-haves

• Demonstrated ability to work effectively with stakeholders at all organizational levels
• Proven success in overcoming resistance and building commitment to change
• Knowledge of institutional technology tools, data analytics, and reporting
• Understanding of IT delivery life cycles and associated processes

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary