IT Ops/Support Assistant

BLUESCOPE STEEL • Memphis, TN

74d

About The Position

The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations. Someone in this role needs to be customer service driven, be able to communicate well, have good troubleshooting skills, have the ability to prioritize, and follow standard procedures.

Requirements

• 3 years of relevant work experience.
• PC Competent.
• Customer services experience.

Nice To Haves

• Undergraduate degree in computer science or related field.

Responsibilities

• Provide functional and technical support to BBNA associates.
• Provide clear and cordial communication to internal and external customers.
• Ensure that standard BBNA hardware and software is being maintained and in working condition as required.
• Ensure that all requests are recorded and completed to customer satisfaction.
• Document resolutions to requests for future reference.
• Recognize and report developing trends in the support process and technologies.

Benefits

• Health insurance
• Life insurance
• Short and long term disability
• Paid time off
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees