IT Ops Professional

Enpro Industries • Daytona Beach, FL

263d

About The Position

The IT Ops Professional will provide all levels of technical support and serve as the point of escalation for IT Operations & Global Service Desk team members. This role involves assisting in prioritizing work activities to meet service level requirements, creating and maintaining documentation of processes and procedures, and ensuring the effective use of service management tools for incident and request management. The position requires troubleshooting and maintaining IT infrastructure, including PCs, servers, networks, and other hardware/software, as well as completing new PC implementations and relocations. The role is based onsite in Daytona Beach, FL.

Requirements

• Minimum of 5 years' experience in a hands-on technical role.
• Bachelor's degree in computer science or equivalent experience.
• Certifications such as A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT/CCNA/CCNP are a plus.
• Expert knowledge and troubleshooting skills in administering enterprise environments with Windows 10 and O365.
• Experience with SCCM, RDP, SharePoint, SolidWorks, VPN, and remote environments.
• Knowledge of TCP/IP, DNS, WINS, DHCP, LAN, wireless, AD, Cisco Hosted Telecom - Kurmi, Jira, Confluence, ServiceNow, AWS Cloud, VMWare, Dell, TEAMS, & Video Conferencing.
• Excellent written and verbal communication, interpersonal, and leadership skills.

Nice To Haves

• Experience in a manufacturing environment.

Responsibilities

• Provides all levels of technical support and serves as the point of escalation for IT Operations & Global Service Desk team members.
• Assists in prioritizing work activities across the team to achieve service level requirements.
• Creates, maintains, and documents processes and procedures following standards and policies.
• Ensures utilization of service management tools for logging, managing, and resolving incidents and requests.
• Provides one-on-one technology training to users.
• Assists with technical documentation and contributes to the creation/publishing of Knowledge Base articles.
• Troubleshoots, maintains, and upgrades IT infrastructure including PC products, servers, network, Wi-Fi, and other hardware/software.
• Completes new PC implementations and relocations.
• Works across global teams to create common processes and procedures for continuous improvement.
• Maintains a best-in-class customer-service focus and attitude.
• Acts as the final point of contact for all escalated resolutions.
• Collaborates with other teams to deliver the best solution to end users.

Benefits

• Diversity and inclusion initiatives.
• Commitment to creating a workplace where everyone feels valued and respected.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree