IT Ops Engineer

Fetch•New York, NY

9h•Hybrid

About The Position

As a Senior IT Operations Engineer, you will play a critical role in scaling Fetch’s internal technology ecosystem while providing on-site support. You’ll manage and optimize a diverse SaaS environment, ensuring employees have secure, reliable, and seamless access to the tools they depend on. You’ll lead complex troubleshooting efforts, drive automation and process improvements, and partner closely with Security, Engineering, and business teams to continuously improve how we operate. This role requires both hands-on technical expertise and a proactive mindset; anticipating challenges, reducing friction, and helping the organization move faster with confidence. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

Experience administering users in G Suite, Okta, or comparable SaaS platforms
Demonstrated ability to support end users with a professional, approachable, and service-oriented mindset
Strong working knowledge of both macOS and Windows environments
Understanding of SAML and SSO concepts, including experience with tools like Okta or OneLogin
Familiarity with UNIX scripting, automation tools, webhooks, and basic API request concepts
Ongoing interest in and awareness of current consumer technology trends
B.S. Computer Science, Information Systems with equivalent experience in an IT role

Nice To Haves

5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
Previous experience in a startup environment
A functional understanding of networking concepts
Excellent verbal and written communication skills

Responsibilities

Be on-site IT support at our New York office (at least three days a week)
Provide Level 2/3 support for identity, collaboration, and productivity tools
Develop and maintain IT documentation, guides, and knowledge base articles
Lead IT support efforts for incident response and root cause analysis
Identify opportunities to streamline IT processes through automation and scripting
Assist in implementing new tools and solutions to improve IT service delivery
Manage and configure Okta SSO and MFA policies for user authentication
Create and maintain user lifecycle workflows, including onboarding and offboarding processes
Troubleshoot identity-related issues and maintain security compliance
Integrate and manage third-party applications with Okta for SSO
Administer Jira projects, workflows, permissions, and automation rules.
Maintain Confluence spaces, user permissions, and best practices for documentation
Support Bitbucket configuration, repositories, and user access
Troubleshoot user and system issues and optimize tool performance
Administer SaaS apps and account access for the tools our team depends on
Be a technical resource for questions related to the above tools, with the ability to produce an appropriate solution.
Applying best practice security policies and strategies.
Create and maintain quality technical documentation that describes the processes and systems you work with
Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects