IT Ops Engineer

Parsons Corporation•Colorado Springs, CO

2d•Hybrid

About The Position

Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It’s why we’re here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation’s security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Are you an experienced IT Ops Engineer looking for an opportunity to grow your skillset? Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help. We are supporting a game-changing software development approach in support of the United States Air Force (USAF) and the larger Space Community through the development and support for robust DevSecOps pipelines and containerized deployments to help deliver new capabilities. Our team is looking for an IT Ops Engineer who can work in a dynamic, fast-paced environment. In this position, you will be a member of a highly collaborative, multi-contractor support team. We’re looking for team players who are willing to embrace pair programming and possess strong communication skills. You will be supporting the development and deployment of space mission capabilities and applications for a wide range of government customers. Flexibility to work across multiple technical disciplines is essential. This position is in the Parsons Colorado Springs office, with hybrid possibility. Remote work is not available.

Requirements

Bachelor’s degree in a technical discipline with at least 2 years of technical experience; relevant experience may be accepted in place of a degree
Knowledge of Atlassian Suite (Jira, Jira Service Management, Confluence) including front-end and administrative functions
Proficiency with ticketing systems for tracking and managing user support requests
Ability to support and troubleshoot issues on common Operating Systems (e.g., MacOS, Windows, Linux)
Experience with access management and client account technical support (Windows Active Directory, DNS, Keycloak, Appgate)
Knowledge of collaboration tools and administration (e.g., Mattermost, Slack)
Experience with one or more scripting languages (e.g., Python, PowerShell, ScriptRunner, Go)
Experience working in an Agile software development environment using the Scrum methodology
Strong interpersonal and customer service skills with a desire and ability to work in a highly collaborative environment
Must be comfortable working in a fast-paced, flexible environment and possess a willingness to take the initiative to learn new tools and concepts quickly
Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire
Strong communication skills in both spoken and written English
Must be a US Citizen due to DoD contract

Nice To Haves

Experience with Platform One or other DoD Software Factories
Fundamental knowledge of Networking technologies, Ports, Protocols, and services
Experience with Amazon Web Services (AWS) to include services such as VPC, EC2, IAM, S3, Lambda, CloudWatch
Experience with Reporting Applications for Atlassian Products (eazyBI, PowerBI)
Experience with APIs (REST, XML-RPC)
Ability to obtain a security clearance

Responsibilities

Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems.
Provides support for escalation to Tier 2 and 3 and communication of status to management and customers
Provides technical support and guidance to all users.
Creates and tracks incident tickets to resolution
Escalates and routes incident tickets to the proper groups to resolve issues
Track metrics for incident tickets and watch for trends