IT-OPS Azure Administrtor

TX-HHSC-DSHS-DFPS • Austin, TX

2d • Remote

About The Position

This position will serve as a System Analyst V – Azure Administrator reporting to the Server Operations Manager within the IT Operational Support Division of DFPS Information Technology Services. The position will perform advanced computer systems analysis work and involves Azure/EntraID/O365 administration, PowerShell scripting, data analysis and server administration. This position will support servers by performing hardware and software support along with assisting with data storage and will support e-Discovery requests as needed. This position will use advanced technical skills to supply scripted automated solutions for simple and complex functionality in the way of deliverables related to the daily operations/maintenance, design, and implementation of applications with a wide range of client and agency specific functionality. The work will be performed in a team environment where the individual will script, test, implement and support critical systems in support of the Department of Family and Protective Services (DFPS). The duties of this resource are vital to ensuring that systems using automated scripts are properly supported with expertise and skills at a high level. This position will work under minimal direction with considerable latitude for the use of initiative and independent judgment. This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties. This position often works outside normal business hours, nights, and weekends. This position may, on rare occasions, be required to perform work onsite. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Requirements

• Microsoft O365 technical subject matter expert to include expert level understanding of Azure, EntraID, Teams, Power BI and other components of the Office and M365 services
• Experience supporting O365/M365 implementations in large government organizations
• Experience with Exchange services
• Experience with single sign-on and multi-factor authentication
• Experience with Microsoft EMS (Enterprise Mobility + Security), Windows PowerShell
• Experience in the organization and execution of medium-to-large design efforts
• Strong analytical and problem-solving skills, good verbal, and written communication skills
• Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
• Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others
• Knowledge of IT operations, responsibilities, workflow processes, and procedures
• Knowledge of local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management
• Skill in gathering information, resource organization, project/task prioritization and schedule development
• Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.
• Two (2) years of hands-on experience in designing complex solutions utilizing Microsoft Exchange Online, Microsoft Office 365, Microsoft Teams, or Azure Active Directory
• Two (2) years of advanced scripting and development skills using PowerShell

Nice To Haves

• Microsoft 365 certifications and certifications related to Azure are preferred

Responsibilities

• Administrates Azure and O365, process e-Discovery requests, writes, and maintains custom scripts.
• Develops and maintains related procedures, processes, and documentation as needed.
• Investigates, develops, and implements solutions for agency issues and requirements.
• Works Helpdesk tickets and troubleshoots email issues to resolution.
• Documents results of all testing, including reasons for disapprovals when applicable.
• Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.
• Maintains all related installation and configuration parameters.
• Recommends and conducts research of hardware and software that may prove beneficial to the agency’s mission.
• Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.
• Coordinates posting of instructional documentation for technical and non-technical groups.
• Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements.
• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees