IT Operations Technician I

Nucor • Decatur, AL

106d

About The Position

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. This position will be onsite, located at our Nucor Tubular Products division in Decatur, AL.

Requirements

• 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
• IT related associate degree, or Equivalent combination of experience and education will also be considered

Nice To Haves

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
• Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
• Experience with workstation imaging software and an MDM solution such as Intune
• Experience in a heavy industrial setting
• Customer support or helpdesk Training
• Working knowledge of Windows based operating systems and experience troubleshooting computers, printers, and other devices
• Understanding emerging trends in incidents and recommends solutions for reducing user problems
• Ability to document technical process and troubleshooting guidelines, including end-user frequently asked questions (FAQs) about computer systems or programs
• Ability to assist with the solving routine issues with technical skill and exceptional customer service

Responsibilities

• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
• Learn to configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
• Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
• Create and support user account and group membership setups
• Procure, setup, configure, distribute and troubleshooting of all mobile devices
• Work on projects and perform other duties as assigned
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Primary Metal Manufacturing
• Education Level: Associate degree