IT Operations Technician I (Data Center)

Kentucky Farm Bureau Mutual Ins Co•Louisville, KY

4d•Onsite

About The Position

This is a on-site 3rd shift position. Hours are Tuesday - Saturday 11pm - 7:15am Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA’s) and maintaining system availability. Individuals in this role provide 24-hour monitoring of KFB’s Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays.

Requirements

Associates Degree preferred or equivalent combination of education, training, and experience
Competent in use of Windows, Microsoft Office, and other common desktop computing technologies
Two years’ full-time general business experience involving use of computer equipment and automated systems preferred
General business skills with emphasis on attention to detail and problem resolution
Ability to understand verbal and written technical procedures
Effective communication skills; able to understand complex technical procedures (verbal and written)
Ability to maintain composure under adverse situations
Ability to make timely and sound decisions under minimal supervision

Nice To Haves

JCL (Job Control Language) that controls Batch programs on an MVS system
TSO and ISPF (Time Sharing Option and Interactive System Productivity Facility) to interact with Scheduler, Rerun/Restart Software, dataset maintenance, and miscellaneous utilities
MVS abend codes and JCL errors

Responsibilities

Run the Production batch cycle (execute mainframe and distributed programming jobs; deploy changes to IT applications)
Run ad hoc/request jobs to process system changes for business departments
Troubleshoot failures with mainframe and distributed jobs in collaboration with other IT technical teams
Responsible for mainframe IPL (operating system restart) as needed for Production and Test system maintenance
Create daily system backup tapes and prepare them for offsite storage with KFB’s Disaster Recovery vendor
Monitor Production and Test environments for potential hardware or software issues and take corrective action; engage other technical staff as needed (KFB or vendor support resources)
Assist in maintaining required records for audit purposes
Exhibit high accountability for KFB physical and system Security standards and processes
Support the strategic mission of the IT function as it relates to goals of the organization, especially to meet required Service Level Agreements (SLA’s) and ensure system availability
Facilitate excellent communication between Operations, other IT technical teams, and key business areas to support Production system processes
Participate in formal and on-the-job technical training
Demonstrate positive, supportive attitude of company and departmental goals
Provide excellent customer service to users through support of batch cycle process and prompt response to Service Now tickets as assigned
Exhibit attention to detail in all areas of responsibility
Collaborate with other team members regarding work schedules; occasionally cover other shifts if needed
Regular, predictable attendance
This list of essential functions is non-exhaustive and may be supplemented as necessary