IT Operations & Systems Administrator

Pacific Lifestyle Homes, Inc.-posted 29 days ago

Full-time • Mid Level

Onsite • Vancouver, WA

11-50 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Pacific Lifestyle Homes is seeking an IT Operations & Systems Administrator to ensure reliable, secure, and efficient technology operations across the organization. As a regional homebuilder with teams distributed across multiple offices in the Pacific Northwest, this role supports approximately 150 users and 175 active devices by providing Tier 1 and Tier 2 technical support, assisting with business application administration, and maintaining consistent onboarding and offboarding processes. Reporting to the BI/IT Manager and working closely with the company’s Managed Services Provider (MSP) and departmental stakeholders, the ideal candidate is service-oriented, patient, and thrives on helping others succeed. They communicate clearly, resolve issues supportively, and keep employees informed about IT updates, maintenance, and technology initiatives. Travel & Hours Requirements: Occasional travel and after-hours work may be required to support maintenance, updates, or deployments, as this position will play a pivotal role in shaping Pacific Lifestyle Homes’ future technology environment.

Serve as the main point of contact for Tier 1 and Tier 2 support, managing help desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations.
Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications.
Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment.
Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra ID (Azure AD), and other key business systems.
Partner with HR to ensure smooth technical onboarding and offboarding for all employees.
Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions.
Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency.
Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership.
Keep IT documentation, procedures, and internal knowledge bases up to date.
Assist with system updates, integrations, and user testing.
Support technology and business projects through technical input, collaboration, and employee training.
Build strong, positive relationships with employees by providing clear, approachable, and empathetic support.

3+ years of IT support or operations experience in a multi-site or hybrid environment.
Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra ID (Azure AD), and Intune.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Service-minded, patient, and enthusiastic about helping others succeed with technology.
Experience managing devices, permissions, and access across multiple systems.
Comfortable working with Managed Services Providers (MSPs) on escalations and projects.
Strong troubleshooting skills for hardware, software, and network issues.
Ability to prioritize and adapt in a fast-paced environment.

Experience with ERP or CRM systems (such as Salesforce, Newstar, or BuildPro) is a plus.
ITIL or CompTIA certifications are preferred, and Microsoft 365 or Azure Administrator certifications are a plus.

Company supported medical, dental and vision benefits for employees and families
Participation in our 401(k)-retirement savings plan with Company contributions
New home discount
120 hours of paid time off for the first year
Seven paid holidays
Paid volunteer hours
Employee Recognition Program
Employee Referral Bonus - Up to $1,000
Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
And much more!

Track Jobs with Teal

Job Search Resources

•

AI Resume Builder

•

IT System Administrator Resume Examples

•

IT System Administrator Cover Letter Examples

IT Operations & Systems Administrator

Job Search Resources

Tools

Career Hubs

Guides

Company