IT Operations Support Technician-Day Shift

bcore-posted 5 days ago

Full-time • Entry Level

Springfield, VA

51-100 employees

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At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting the NGA customer missions as a IT Operations Support Technician -Day Shift You will be at the center of real time operations for a complex enterprise environment, where your decisions, communications, and pattern recognition directly affect uptime and mission success. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions as you deepen your technical expertise and operational intelligence. If you are energized by fast paced operations, take pride in being the calm voice in the middle of an incident, and enjoy turning data into action, we would like to meet you.

Maintain Operational Awareness: Maintain a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
Operate with Operational Intelligence: Translate technical activity into mission and enterprise risk, connect incidents to potential downstream impact, and flag issues early so they can be contained.
Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages.
Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific requests for assistance.
Monitor infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
Perform first-line triage of events and incidents, validate alerts, separate symptoms from core issues, and quickly assess scope and impact.
Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts.
Communicate clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events.
Execute established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
Maintain strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
Contribute to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations

Active TS clearance and eligibility to obtain a CI poly is required upon application for initial consideration This position is not open for any clearance upgrades or sponsorship.
DoD 8140 - CompTIA Security+ certification or ability to obtain within a defined period
Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar.
Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow.
Practical understanding of ITIL incident, event, and change management principles.
Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.

Experience in technical operations at DOD agencies, particularly NGA

Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
BCore is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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