IT & Operations Support Summer Intern
About The Position
The IT & Operations Support Intern will provide essential first-level technical support while assisting the Finance & Administration team with daily business tasks. This role is a 70/30 split: 70% of your time will be spent on IT troubleshooting and hardware management, and 30% will involve supporting business operations and administrative data tasks. This position is ideal for a candidate who wants to understand how IT functions within the context of a fast-paced small business. About Arctic Arctic Compressor is a leading manufacturer of high-pressure air compressors, specializing in serving fire departments, industrial, and the federal government application. We take pride in delivering top-quality products through a robust dealer network across the country.
Requirements
- Education: Currently enrolled in (or recently graduated from) a degree program in Information Technology, Computer Science, or a related field.
- Technical Aptitude: Strong familiarity with Windows/Mac OS and Google Workspace (Docs, Sheets, Gmail).
- Communication: Ability to explain technical solutions to non-technical users clearly and patiently.
- Reliability: Strong attention to detail, especially regarding data entry and hardware inventory.
- Attention to Detail: Extremely high accuracy when entering financial data or configuring hardware.
- Physical Ability: Able to lift up to 40 lbs and perform physical tasks such as cabling and workstation setup.
Nice To Haves
- Experience with Remote Desktop software (e.g., TeamViewer, AnyDesk, or Windows Remote Desktop).
- Familiarity with IT Ticketing systems or help desk workflows.
- Basic understanding of networking (Wi-Fi troubleshooting, VPNs, and TCP/IP).
- An interest in how ERP systems or business databases operate.
Responsibilities
- First Response: Serve as the primary point of contact for the IT ticketing system, resolving daily hardware and software issues.
- Remote Support: Use remote desktop tools to troubleshoot and support our distributed workforce across various locations.
- Deployment: Configure and ship "ready-to-work" hardware kits (laptops, monitors, peripherals) for new hires.
- System Maintenance: Assist in installing software updates, managing user accounts, and maintaining AV equipment in onsite meeting rooms.
- Documentation: Create and update "How-To" guides for end-users to reduce recurring support tickets.
- ERP Migration Support: Assist the Finance & Admin team with data entry and data validation as we transition to a new ERP system.
- Data Integrity: Perform routine data entry and audits within financial and administrative systems to ensure accuracy.
- Administrative Entry: Support the Finance & Admin team with routine data entry into spreadsheets and business databases.
- File Management: Assist in maintaining and organizing digital records and departmental documentation.
Benefits
- Real-World Impact: You aren't just shadowing; you are the primary support for our staff, allowing our team to focus on a high-level ERP rollout.
- Resume Building: Gain experience managing a remote workforce and participating in a major system migration.
- Real Ownership: You’ll be the "go-to" person for daily IT issues, gaining hands-on experience that goes beyond simple shadowing.
- Business Insight: By assisting with AP and Finance tasks, you’ll learn how a company’s back-office operates—a valuable perspective for any future IT Manager or Systems Admin.
- Team Environment: Work closely with both technical and financial leadership in a collaborative, "all-hands-on-deck" small business culture.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
1-10 employees
