IT Operations Support Specialists (Open)
About The Position
What You Will Do: Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment. Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment. Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing. Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program Track phone calls and emailed support tickets using ticket tracking system Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas. Support team vision, goals, and metrics Position Details: Location: Naperville, IL Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Requirements
- Bachelor's degree in computer science or related field or combination of education and work experience
- 1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment.
- Basic understanding of PLC knowledge
- Experience working with Microsoft Office
- Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
- Experience with Gateways and Connectivity on automated systems
- Troubleshooting experience in electrical or mechanical systems
- Ability to analyze data
- Verbal communication skills
- No immigration sponsorship available for this position
Nice To Haves
- Associate degree or bachelor’s in engineering discipline, or 1-3 years’ experience in a related technical field.
- Troubleshooting experience in electrical or mechanical systems
- Basic understanding of PLC knowledge
- Troubleshooting experience in electrical or mechanical systems
- Ability to analyze data
- Experience working with Microsoft Office Suite and SAP
- Basic understanding of PLC knowledge
- Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
- Strong communicator and collaborator with experience working across multiple functions
- Able to manage multiple projects in a fast-paced environment
Responsibilities
- Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
- Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
- Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
- Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
- Track phone calls and emailed support tickets using ticket tracking system
- Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
- Support team vision, goals, and metrics
Benefits
- medical
- dental
- vision
- life insurance
- accident insurance
- critical illness insurance
- hospital indemnity insurance
- auto insurance
- home insurance
- pet insurance
- identity theft protection
- short-term and long-term disability
- 401k
- pension plans
- retirement health care benefits
- short-term incentives
- vacation (12 days)
- holidays
- parental leave
- employee stock purchase plans (Full-Time Associates)
- discount on day care services and caregiver services
- adoption assistance
- group legal services
- employee assistance program
- employee discount program
- education assistance program
- on-Site childcare and fitness facilities may be available at select Ecolab locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
