IT Operations Support Administrator IV (1094) – Information and Technology - Human Services Agency (161749)

City and County of San Francisco•San Francisco, CA

19h•$130,598 - $161,798

About The Position

The 1094 IT Operations Support Administrators’ primary responsibility includes patch management and deployment of updates to endpoints. The incumbent will be responsible for the management of on-premise and cloud-based patching and deployment systems, using native tools as well as PowerShell methods. The 1094 IT Operations Support Administrator (OSA) will also provide tier 3 and engineering daily support and administration of a Microsoft Configuration Manager (SCCM) infrastructure or Intune platform in a Windows operating system environment. The 1094 IT OSA will be responsible for providing deployment, configuration, and support of desktop technologies in a distributed environment.

Requirements

Requires an associate degree in computer science or a closely related field from an accredited college or university; OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely related field].
Four (4) years of experience performing analysis, installation, technical support, and system administration in a network environment.
Two (2) years’ experience Windows Operating System
Possession of a valid California’s Driver’s License
Ability to lift heavy objects with assistance

Nice To Haves

Three (3) years’ experience in either SCCM, Microsoft Intune, or Microsoft Configuration Manager
3+ Windows Administration – Active Directory, Scripting
Three (3) years’ experience in PowerShell, DOS) Networking concepts – DNS, DHCP, Troubleshooting TCP/IP
Strong communication, problem solving, and technical writing skills with excellent customer service and support skills
One (1) year experience ServiceNow Experience, ITIL, Change Management
Extensive knowledge and/or prior experience with standard software package and patch deployment methodologies, adhering to standard change control processes within mid (500+) to large (1000+) organizations

Responsibilities

Supports Windows operating system environment with 2000+ workstations, 200+printers, and various software applications.
Provides technical assistance to users at various remote locations throughout the HSA and accesses user's computers through VNC (virtual network computing) technology to diagnose computer problems and to install software updates.
Installs, configures, and troubleshoots computer hardware, peripherals, and various software applications.
Manages user accounts in Active Directory and Office 365.
Supports and troubleshoots common Office 365 applications.
Provides remote assistance using desktop support tools.
Manages software distribution including Microsoft Security upgrades and standard desktop software and prioritizes and coordinates security patch and software testing schedules and distributions.
Creates packages, collections, and advertisements for distributions.
Customizes reports and dashboards for use in planning corporate hardware and software requirements.
Works with information security to identify and remediate areas of workstation risks.
Provides 3rd level support for the Microsoft Configuration Manager infrastructure and standard desktop software.
Meets with internal clients to assess needs, identify key challenges, and define project scope and deliverables for software application deliveries.
Investigates and solves issues with Configuration Manager Client on endpoints.
Troubleshoots and corrects Microsoft Configuration Manager client and distribution point errors.
Troubleshoots failed Microsoft Configuration Manager deployments and Microsoft Configuration Manager health issues.
Administers the Microsoft Configuration Manager tool set back end to keep the system running and healthy, including changes to the core components and settings, software delivery, client health, reporting, boundaries, and bandwidth settings.
Manages and administers Microsoft Configuration Manager client health, including the process of getting clients healthy.