The Manager IT Operations manages or leads a team of IT professionals in providing a broad range of IT Operations services, support and solutions to the organization, ensuring enterprise standards are met and business objectives are achieved. This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians, providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS, acting as SME of windows operating systems, experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously.