IT Operations Internship - Summer 2026

Houlihan Lokey • Los Angeles, CA

1d • Onsite

About The Position

As an IT Operations Intern, you will be a key contributor to the stability and effectiveness of our IT Service Operations organization. This role is an excellent opportunity to develop your operational skills, learn from experienced professionals, and apply your service-first mindset to ensure employees across the firm receive a reliable and seamless technology experience. Working closely with the Service Desk and IT leadership, you will help strengthen processes, improve service delivery, and gain hands-on experience in a mature IT operating model. You will also have the chance to assist with key operational functions such as asset lifecycle management, contract schedule tracking, and day-to-day coordination. This internship will allow you to learn how to streamline workflows, enhance documentation, and support continuous improvement initiatives that help our organization deliver consistent, high-quality support to the business.

Requirements

• Currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• A strong desire to learn about IT operations and problem resolutions.
• Excellent communication skills.
• Ability to deliver empathetic, people-first service that makes customers feel heard, respected, and valued.
• Talent for creating personal moments that turn routine interactions into memorable experiences.
• Strong communication skills that balance accuracy with hospitality and approachability.
• Solutions-focused mindset with a willingness to go above and beyond to create a positive customer outcome.
• High emotional intelligence with the ability to remain calm, positive, and thoughtful in challenging situations.
• Hospitality-focused presence that consistently creates a welcoming environment for customers.
• Strong sense of ownership for the customer experience, with a commitment to continuous improvement.
• Collaborative mindset with the ability to champion the customer while supporting team and organizational goals.
• Learning-oriented mindset driven by curiosity, growth, and a passion for service.
• High degree of professionalism and dependability, with a commitment to upholding the organization’s mission and values.

Nice To Haves

• An interest in the financial services industry.
• Strong analytical and problem-solving skills, with the ability to handle a variety of concrete variables in situations where only limited standardization may exist.

Responsibilities

• Participate in IT projects, including system upgrades, migrations, office relocations, company acquisition integrations, and new technology implementations.
• Gain experience using enterprise tools like Microsoft Entra, Microsoft 365, MS Teams, Adobe, ServiceNow, and ControlUp.
• Assist in developing and maintaining clear documentation for IT processes and procedures.
• Help create insightful reports and dashboards on the performance of Houlihan Lokey applications and environments.
• Assist with the lifecycle of IT assets, including global inventory tracking of all hardware and software.
• Monitor IT systems health and performance using ControlUp, helping to identify and report on trends, and assisting in the initial triage of system alerts.
• Contribute to the IT Knowledgebase by creating user-friendly guides and “how-to” articles for frequently asked questions and common technical procedures.

What This Job Offers

• Career Level: Intern