IT Operations Field Specialist

RadNet•Owings Mills, MD

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

Level of knowledge equivalent to that ordinarily acquired through completion of an Associate’s degree in a related technical field, as well as a minimum of 2 years of related work experience.
Must hold a current and valid driver's license in good standing
Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

Nice To Haves

CompTIA A+ Certification preferred
CompTIA Network+ Certification preferred

Responsibilities

Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required.
Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users.
Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions.
Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete.
Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues.
Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies.
Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems.
Other duties and responsibilities as requested.